Shipping Policy

Orders:

All orders will be shipped within 3 business days. If shipping Domestically or International Express, a tracking order will be sent to the email address you provide during checkout.

US Orders:

All orders will be shipped either USPS and can take up to 5 days for delivery after processing with Ground shipping. Usually orders arrive much quicker!

Please contact us for special requests.

International Orders:

We offer shipping to many international countries, if your country is not listed at checkout, we’ll be happy to quote a rate. Please contact us at info@scratchmenot.com.

You are responsible for all customs charges, duties and taxes.

You may also order directly through our Canadian based online retailer, The Eczema Company or through our United Kingdom Retailer, Everything for Eczema. Placing your order through these online retailers will provide faster shipping times and help you avoid any customs or duties charges.

We ship via USPS and provide 3 options for International shipping:

Int’l Ground:

**Our most economical shipping option!

**Provides no shipping time frame or tracking number.

**Once we ship it using Ground, we have no way of knowing when it will arrive or how long it will take. We can only provide the day that it was shipped.

Int’l Priority:

**Provides a shipping time frame of 6-10 business days, not including Customs.

**No Tracking number provided.

**Once we ship it using Priority, we have no way of knowing when it will arrive. We can only provide the day it was shipped and an estimated day of arrival. Please use Int’l Express if a tracking number is desired.

Int’l Express:

**Provides a shipping time frame of 3-5 business days, not including Customs.

**Once we ship it using Express, we will provide a tracking number which will show its location and delivery day.

**We will provide the day it was shipped and tracking number to the email you provide during checkout.

“Return to Sender” Package:

In the event that an order is “Returned to Sender” due to an insufficient address, if the mistake is not ours, the actual shipping amount required will need to be charged a second time to reship the package. Please note a “Return To Sender” package is not considered a proper return process for our products. Please refer to our Return Policy for more details.