We offer a 100% satisfaction guarantee!
Any order purchased from ScratchMeNot.com can be returned or exchanged within 15 days of receipt. If not completely satisfied, simply return the product for a refund or exchange the product for you. You are responsible for return shipping charges.
Refunds will take up to 5-10 days to process depending on payment type. Returns and exchanges will only be accepted within 15 days of the shipping date. Refunds will be made in the same form used to make the original purchase.
Changes to orders or cancellations:
Once an order has been placed, we cannot make any changes to the order. This order has been automatically processed for shipment. We are unable to cancel an order once it has been placed (pre-orders are the only exception, they are able to be cancelled).
Exchanges:
Returns & Refunds
Please contact us first. All returns must be approved. We will provide our return address information and an email to print and send along with the product. We will refund your purchase price and any taxes paid, but we are not able to refund shipping fees. The customer is responsible for return shipping fees for exchanges & returns.
Refunds will take up to 5-10 days to process depending on payment method. Returns and exchanges will only be accepted within 15 days of the shipping date. Refunds will be made in the same form used to make the original purchase.
All returns must be postmarked within 15 days of the shipping date. We recommend you add delivery confirmation to ensure we receive the return. We are not responsible for returns we do not receive.