Orders:
All orders will be shipped within 1-2 business days. Express orders if order is placed by NOON CST, will be shipped same day. If express order is placed after NOON CST, the order ships the next business day. All orders placed on weekends, will be shipped the next business day.
FREE SHIPPING offers are for orders shipped within the US.
Within The US:
All orders will be shipped via USPS. We offer:
Express: 1-2 day delivery depending on the location - MUST PLACE ORDER BEFORE NOON CST.
Priority: 2-3 day
Ground: Approx. 5 days
Tracking numbers are provided for all US orders and will be sent to the email address provided during checkout.
Please contact us for special requests or questions.
International Orders:
Canada:
Tracking information for orders being shipping to Canada is available via Canada Post or USPS website.
The customer is responsible for all customs charges, duties and taxes.
Outside the US:
We offer shipping to many international countries, if your country is not listed at checkout, we’ll be happy to quote a rate. Please contact us at info@scratchmenot.com.
We ship via USPS for International Orders and provide for All International shipping:
International Ground:
**International orders can take up to 14 + days to deliver. We are unable to ship Australia and NSW, as USPS has temporarily stopping International ground shipping.
**Our most economical shipping option
**Provides a tracking number with limited tracking or estimated timeframe - Most countries shipments arrive within 14 business days. Sometimes longer.
**Once we ship it using Ground, we have no way of knowing when it will arrive or how long it will take. We can only provide the day that it was shipped.
We will provide faster shipping in the near future, as we are gathering the best shipping carrier.
**We will provide the day it was shipped and tracking number to the email you provide during checkout.
“Return to Sender” Package:
In the event that an order is “Returned to Sender” due to an insufficient address, if the mistake is not ours, the actual shipping amount required will need to be charged a second time to reship the package. Please note a “Return To Sender” package is not considered a proper return process for our products. Please refer to our Return Policy for more details.
Shipping Insurance:
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.